Buyer FAQ
Practical answers for an industrial 3D printing purchase.
Find the next action for equipment selection, material records, quotations, delivery and service, with links to the relevant working guides.
Open the question formWhat should I include in the first inquiry?
Send the intended part or workflow, required material or performance, largest part dimensions, monthly demand, destination and target date. Name critical tolerances or tests if known. You can start with an incomplete brief; identify unknown fields so the response can address them.
Find an application pathway →Can I select a machine from its build volume alone?
Build volume is an initial filter. Compare usable space with orientation, supports or nesting, material route, finishing access, utility needs and a representative sample. A catalog model page does not establish current configuration, supply status or performance on your part; request the controlled specification for the quoted revision.
Compare equipment routes and models →How should a sample print be evaluated?
Agree the file revision, material, machine setup, post-processing, inspection method and acceptance limits before printing. Request actual results, including failures, with the sample identity. Confirm sample feasibility, cost, timing and ownership before authorizing work.
Define sample deliverables →Where can I get material TDS, SDS or COA records?
Use a material document request and name the printer, material family and intended use. Material SKUs and downloadable TDS, SDS and COA examples are not published on the materials page. Ask which grade-specific files are available, their revisions and whether lot results can accompany supply.
Request material information →What are the MOQ and sample-order terms?
No standard equipment or material MOQ is published here. Ask for separate quantities and terms for evaluation samples, the first order and recurring supply. Identify branding, formulation, packaging or configuration changes because those requests may change the order scope.
See the supply-information checklist →What belongs in a comparable quotation?
Use the same configuration, quantity and destination for each offer. Ask for machine options, software, material, post-processing equipment, documents, installation, training, spares and freight as identifiable lines. Record currency, validity, payment milestones, taxes and exclusions alongside the technical revision.
Define the quoted service scope →How should the delivery schedule be stated?
There is no published standard lead time for every model or material. Request dated milestones for design approval, production, factory acceptance, packing, transport, customs and installation. Record the start event and dependencies for each estimate; a shipping date and a production-ready date are different milestones.
Prepare destination and site details →Who handles freight, import clearance and unloading?
Ask the offer to allocate each activity explicitly. Record the selected Incoterm, edition and named place, then list insurance, import clearance, duty, tax, unloading, internal movement, utility connection and installation responsibilities. Have the logistics parties check that the transport and service scopes fit together.
Review shipment planning →What is the difference between FAT and SAT?
Factory Acceptance Testing records agreed checks before shipment. Site Acceptance Testing records arrival condition, installation and agreed performance at the operating site. Define the configuration, sample job, measurements, witnesses, pass criteria and handling of deviations for each; passing FAT does not automatically close SAT.
Review acceptance deliverables →What warranty and after-sales support are included?
A universal warranty or service response time is not published here. Obtain the responsible legal entity, start event, duration, covered parts and labor, travel costs, consumables, exclusions and claim route in writing. For the destination, name the installation provider, language, support hours, escalation contact and spare-parts arrangement.
Define maintenance and support scope →How do I verify a certificate or a regulated-use claim?
Match the holder, model or material, intended use, site or activity, destination and current status. Ask for the file or issuing-body record. A generic badge or company certificate does not establish suitability of a particular printed part. Use the document guide to list what needs verification for your project.
Request certification documents →What is needed for OEM or distributor planning?
Describe the requested changes, target countries, forecast, demonstration plan and local service capability. Ask for a defined feasibility review covering design and artwork ownership, validation, documentation, MOQ, delivery, training and territory terms. A distributor inquiry does not establish an appointment or exclusive territory.
Prepare an OEM scope →How should I share drawings and raise a follow-up?
Start with a non-confidential description. For restricted drawings, ask for an agreed confidentiality arrangement and transfer method before sharing. For follow-ups, include your original subject, model or material, destination and the unanswered item so the discussion stays traceable.
Open the contact page →Next practical step
Have a question about a specific project?
Include the application, model or material, destination and the decision you need to make. Use the inquiry form to send your question.